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FIND YOUR FIT - REP YOUR PRIDE

Explore Puerto Rico-inspired sportswear, from game-day jerseys to everyday essentials

Frequently asked questions

Find answers to common questions about shopping with Northryn Active. Need more help? We're here for you at cs@northrynactive.com

Are your products true to size?

Yes! Our products are true to size. If you prefer a looser, oversized fit, we recommend sizing up 1–2 sizes. Please check the size chart on each product page for the best fit.

What materials are your products made from?

Materials vary depending on the product. Please refer to each product description for specific fabric details and care instructions.

Can I change my custom details after ordering?

Please contact our support team at cs@northrynactive.com as soon as possible if you need to make changes. Changes cannot be guaranteed once production begins, so please carefully double-check your spelling and customization details before placing your order.

Will the prints fade after washing?

Our products feature high-quality prints designed to stay vibrant and maintain their appearance over time. With proper care, you can enjoy long-lasting colors and details. For best results, wash inside out with cold water and avoid bleach or high heat.

How long does shipping take?

Orders typically take 4–7 business days to process, followed by 5–8 business days for standard shipping. Total estimated delivery time is 9–15 business days.

Can I return or exchange non-custom items?

Yes! Non-custom items are eligible for returns or exchanges within 7 days of delivery, subject to our return policy. A $7.99 restocking fee applies per item for returns or exchanges due to personal preferences.

Can I return or exchange personalized items?

Personalized items are final sale and cannot be returned or exchanged unless they arrive defective, damaged, or incorrect due to our error. If there's an issue, please contact us at cs@northrynactive.com within 72 hours of delivery.

Is it safe to pay on your site?

Yes. Checkout runs on Shopify's secure, encrypted payment infrastructure — we never see or store your card details.