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Northryn Active / Customer care

Refund &
Return Policy.

Know your options before you order. Here is how returns, personalized items, and refunds work at Northryn Active.

7 days Non-custom return requests

From carrier-confirmed delivery. Eligibility conditions apply.

72 hours Report an order issue

For damage, missing items, or an error on our part.

21 calendar days Typical refund arrival

After we receive and inspect your return. Includes payment-provider processing time.

Before you order

Check the size guide, selected options, and any personalization carefully. Return options differ for non-custom and personalized products.

Non-custom products

Return eligibility

For a non-custom item, request a return or exchange within 7 days of delivery, based on the carrier's delivery confirmation.

  • Items must be unused, unwashed, and in their original condition.
  • Keep the original tags, packaging, and any included accessories.
  • Returns that do not meet these conditions may be declined.
  • Items marked Final Sale are not eligible for preference-based returns.
Custom & personalized products

Made for you. Different return rules.

Items personalized with a name, number, or custom design are final sale for personal reasons. We do not accept returns or refunds for a change of mind, preference, or an incorrect size selected by the customer.

This does not exclude help for a defect or a mistake made by Northryn Active. Follow the reporting steps below so we can review the issue.

Something not right with your order?

Contact us within 72 hours of delivery if an item arrives damaged, something is missing, or there is a defect or error on our part.

Include your order number, a description of the problem, and clear photos showing the issue. Our team will review the information and provide the next steps.

Please contact support before sending anything back. We will provide a return address and instructions when a return is needed.

Fees & shipping

A $7.99 USD restocking fee per item applies to personal-reason returns of eligible non-custom products. Original shipping charges are not refundable for these returns.

For eligible non-custom returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for arranging and paying return shipping costs. These costs vary by carrier and shipping service and are separate from the $7.99 USD restocking fee.

Please contact our support team to obtain return authorization, the return address, and instructions before shipping any items back. For damaged, defective, or incorrect items caused by an error on our part, contact us within 72 hours of delivery so we can review the issue and provide an appropriate resolution.

How to request a return or refund

  1. Prepare your order details.

    Include the order number, affected items, reason for the request, and photos for damage or defects.

  2. Email our support team.

    Send your request to cs@northrynactive.com.
    Suggested subject: Return/Refund — Order #XXXX.

  3. Follow the instructions provided.

    Our team will explain the next steps and provide a return address when applicable.

Please include all affected items from the same order in one request.

When will your refund arrive?

Once your return has been received and inspected, an approved refund is typically processed within 21 calendar days to the original payment method.

Your bank or payment provider may require additional time to show the funds. Contact our team with your order number for help with a refund you are expecting.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.