Frequently asked.
Clearly answered.

We currently ship only to eligible addresses within the United States. We do not ship to Puerto Rico or international destinations.

Our Puerto Rico-inspired designs celebrate the culture; they do not indicate shipping availability to Puerto Rico.

Allow 3-5 business days for typical all-over-print processing. Shipping is a separate stage that begins after dispatch.

U.S. Economy

6-9 business days in transit
9-14 business days total

U.S. Standard

4-7 business days in transit
7-12 business days total

The totals include all-over-print processing. Weekends and holidays are excluded. These are estimates, not guaranteed arrival dates. For other products, ask us before ordering.

Read the processing and shipping guide.

Review the shipping methods, charges, and any eligible free-shipping offer shown at checkout for your delivery address. Availability can depend on the items and the offer conditions.

Check the final shipping charge before you pay.

We email tracking details when your package ships. Check the email address used at checkout, including your spam or promotions folder, and open the tracking link in that message.

If you cannot find the details or an update looks unusual, contact support with your order number and any tracking information you have.

Check your mailbox, porch, other safe delivery spots, and with neighbors. Also review the delivery address in your order confirmation.

If the package is still missing, contact us promptly with your order number and tracking details so we can review the situation.

Plan for both processing and shipping, and leave extra time for holidays, order volume, weather, or carrier disruption.

Contact us before ordering for a fixed date. Unless a guarantee is expressly offered before purchase, an estimated delivery window is not a promise that an item will arrive for your event. Contact us if an existing order is outside its estimated window.

Explore Puerto Rico-inspired soccer jerseys, baseball jerseys, all-over-print T-shirts and hoodies, and headwear. Product pages show the available designs, sizes, and options.

Explore the collection.

Use the size guide on the specific product page and check whether its measurements refer to the body or the garment. Do not assume every style has the same fit.

Review your selected size before checkout, especially for personalized items. Ask us before ordering if you need help interpreting a measurement.

Look at the product title, size options, and size guide for the design you are considering. Select a youth option only when it is explicitly listed.

Adult and youth size labels are not interchangeable. Contact us with the product link if you are unsure which version you are viewing.

Follow the care label and instructions provided for your specific product. Care requirements can differ between fabrics, prints, and accessories.

If the care information is missing or unclear, contact us with your product link or order number before washing or treating the item.

Personalization is available only on selected designs. Check the fields and options on the product page rather than assuming every item supports a custom name, number, photo, or artwork.

If an option you need is not listed, ask us before placing the order.

Review spelling, names, numbers, uploaded images, and all selected options, including size and color. Check the preview when one is available.

The details submitted with your order are used for production. Please correct any mistakes before checkout.

Contact us as soon as possible with your order number and the exact correction. Changes may not be possible once production has begun.

A submitted request is not a confirmed change. Wait for our team to confirm whether the correction can be made.

Use an upload option only when the product offers one. Upload material you own or are authorized to use, including permission from people shown where required.

For questions about how personal information is handled, read our Privacy Policy.

The payment options currently available for your order are displayed at checkout. Use a payment method you are authorized to use and review the order total before paying.

If you need help with a payment issue, do not send your password or full payment-card details to support.

Review the offer conditions and the discount shown at checkout before paying. Enter a discount code in the checkout discount field when the offer requires one.

Eligibility, expiration, and whether offers can be combined depend on the promotion. Contact us before purchasing if a saving you expected does not appear.

Contact support promptly with your order number and the requested change or cancellation. Since some items are made or personalized to order, voluntary changes or cancellations may not be possible after production or dispatch.

Wait for confirmation from our team. These operational limits do not remove any cancellation or refund rights provided by applicable law.

Contact us immediately with your order number and the correct recipient name, street address, apartment or unit, city, state, and ZIP code.

Use an eligible U.S. address. We do not ship to Puerto Rico or international destinations. Do not assume the address has changed until our team confirms it.

For an eligible non-custom item, request a return or exchange within 7 days of delivery. Items must be unused, unwashed, and in their original condition, with tags, packaging, and included accessories.

Items marked Final Sale are not eligible for preference-based returns. Review the full Refund & Return Policy for conditions and fees.

Custom or personalized items are not returnable for a change of mind, preference, or an incorrect size selected by the customer.

This does not exclude help for a defective item or an error made by Northryn Active. Contact us so we can review the issue.

Contact us within 72 hours of delivery with your order number, a description of the issue, and clear photos where applicable. Include photos of the packaging and label when relevant.

Our team will review the details and provide the next steps. This reporting request does not limit any consumer rights that cannot legally be excluded.

A $7.99 USD restocking fee per item applies to personal-reason returns of eligible non-custom products. Original shipping charges are not refundable for those returns.

Return-shipping arrangements will be explained during review. Contact us before sending an item back; this fee statement does not describe remedies for a defect or a mistake on our part.

Email cs@northrynactive.com with your order number, affected items, and reason for the request. Include clear photos for damage, defects, or an incorrect item.

Do not send anything back without instructions. Our team will provide a return address when needed. Include all affected items from the same order in one request.

Once a returned item has been received and inspected, an approved refund is typically processed within 3-7 business days to the original payment method.

Your bank or payment provider may take additional time to show the funds. Contact us with your order number if you need help with a refund you are expecting.