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FAQS

QUESTIONS ABOUT SHIPPING, SIZING & RETURNS

Here are the most common questions about delivery time, sizing, payments, and our 60-day policy. If you need help, email us at cs@islynsport.com.

1

How long does it take to receive my order?

Your total delivery time is:

TOTAL TIME
PROCESSING + SHIPPING

Example (Soccer jersey with Economy shipping): Processing: 3–5 business days + Shipping: 6–9 business days → Total: 9–14 business days (approx.)

We’ll email you as soon as your order ships, including your tracking number so you can follow the status.

2

What is processing time?

Processing time is what we need to prep your order: artwork review, printing, stitching/matching (if applicable), quality checks, and packaging.

  • Business days: Monday–Friday (excluding weekends and holidays).
  • Average: 3–5 business days (depending on product/volume).
3

What is shipping time (shipping options)?

Shipping time is how long the carrier takes to deliver your order after processing is complete.

ECONOMY
6–9 business days
STANDARD
4–7 business days
PRIORITY
2–4 business days

Tracking may take 24–48 hours to update after your package ships.

4

How do I choose the right size?

We recommend using our size charts by product type and comparing measurements with a similar item you already own.

If you're between two sizes, we usually recommend sizing up for a more comfortable fit.

5

What payment methods do you accept?

We offer multiple payment options to keep checkout fast and secure.

  • Cards: Visa, Mastercard, AmEx.
  • Wallets: Apple Pay, Google Pay (if available).
  • Local payments: depending on your region and checkout options.

Your payment information is encrypted and processed securely.

6

Do you guarantee customer satisfaction?

Yes. We want you to love your purchase. If something doesn’t feel right, we’re here to help.

For support or questions, email us at cs@islynsport.com.

7

What is the 60-day policy (returns/exchanges)?

We offer a 60-day return/exchange policy from the delivery date (based on conditions).

EXCHANGES
Size/defect (if eligible)
RETURNS
After inspection & approval
NOTES
1 request per order

Important: items must be unused, unwashed, and in acceptable condition. We reserve the right to decline requests that don’t meet requirements.

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